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Customer Service

Shipping & Delivery


Delivery

ORDERING FROM JONES BOAT CHANDLERY
Your order will be processed the next working day after receipt. We normally carry adequate levels of stock for all our products however if any part of your order is not available we will notify you via the email you provided at the time of ordering with an estimated delivery date for those items not in stock.

Items in stock will be reserved and your entire order will be despatched once outstanding items have arrived back in stock. Should you not wish to wait for items to return to stock we are happy to arrange for a refund of those items and deliver all in stock items as normal.

DESPATCH
Your order will be despatched as soon as possible after order. We will send an email to the address provided to confirm when your order has been despatched. Normal despatch period is two working days from order and normal delivery period is two working days from dispatch.

NEXT DAY DELIVERY
For next day delivery please telephone in advance to confirm we have enough stock to fulfill your order. We do not currently offer a next day delivery service, however if your order is urgent, placed before midday and we have the items to fulfill the order we will endeavour to help if you contact to request next day delivery.


DELIVERY (UK)
Small parcels and padded envelopes can be sent to any address in the UK, however any items that exceed Royal Mail 'Small Parcel' parameters can only be sent to UK mainland adresses. Paints and liquids can also only be sent to UK mainland adresses.

Standard UK (mainland) Delivery Standard delivery within the UK costs vary depending on the size of order. Orders are sent out by the best value courier available and should arrive 3-5 days from order.  You can specify a different address for delivery other than your home address when ordering, however you will need to verify your delivery address with PayPal first if this is your prefered method of payment.

 

Delivery Price Guide

For reference padded envelopes will be sent via Royal Mail. Small parcels are any item(s) up to roughly 2KG and may be sent either by Royal Mail or our choice of courier, depending on the size of the items and the order value. Large parcels/ liquids are up to 30KG and will be sent by our choice of courier.

Some items which need to be palletised may incur an additional delivery charge, this will either be stated at the time of order or as soon as possible after the order has been placed.

Express UK (mainland) Delivery The express delivery service is for mainland UK addresses only. Orders will be sent out on next day delivery and should be received within 2 working days as long as the order is received before 12 am. If you need faster delivery then please contact us and we do do our very best to help. For Highlands and Islands delivery charges can differ, please phone to confirm delivery details for Highland and Islands.

DELIVERY (INTERNATIONAL & Outside Mainland UK)
Unfortunately we only deliver within the UK at the moment. For Highlands and Islands delivery charges can differ, please phone to confirm delivery details for Highland and Islands.

ANTIFOUL & PAINT ORDERS
Please note that we can only send liquids, antifoul & paint products within mainland UK.

Privacy & Security

Jones Boat Chandlery is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact us via the contact page.

Cookies

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. For information on how to enable cookies on your computer please click here.
For further information on how we use cookies on this site and the e-privacy-directive then please click here.

Returns & Replacements

We offer a 100% satisfaction, 14 day, no quibble guarantee. If you are not satisfied with your goods for any reason then please contact us on 01480 718040 within 48 hours of receipt to notify us that you will be returning you goods for refund.  Please note, we do not refund postage and you will be responsible for  the cost of return postage unless we agree with you otherwise. Goods must be returned to us within 14 days of receipt, in their original, unused condition and with packaging intact where applicable. Please note  we are unable to refund goods which have been used unless the manufacturer confirms that the product is defective and the defective goods returned within the terms and conditions of the manufacturers warranty.

PRICE MATCH: Payment, Pricing & Promotions

All of our prices are regularly checked and ammended to ensure that we can always offer you the most competitive prices. If you see any cheaper prices elsewhere then please contact us by the contact page and we will do our very best to match any price you may find online.

Updating Account Information

All account details and delivery addresses can be updated in your account panel. You must me logged in in order to make any changes to your account.