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01480 718040   CONTACT US

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Customer Service

Shipping & Delivery


Delivery

ORDERING FROM JONES BOAT CHANDLERY
Your order will be processed the next working day after receipt. We normally carry adequate levels of stock for all our products however if for any reason any part of your order is not available, we will notify you via the email you provided at the time of ordering, and provide an estimated delivery date for those items not in stock.

Items in stock will be reserved and your entire order will despatched once outstanding items have arrived back in stock. Should you not wish to wait for items to return to stock we are happy to arrange for a refund of those items and deliver all in stock items as normal.

DESPATCH
Your order will be despatched within 2 working days after order. We will send an email to the address provided to confirm when your order has been despatched. Normal delivery period is 2 working days from dispatch.

NEXT DAY DELIVERY
Please contact us by telephone to confirm stock levels are good and if your order is urgent and received before midday then we will always try to send it out the same day for next day delivery.


DELIVERY (UK)
We have two different delivery options (UK mainland only):

Standard UK (mainland) Delivery Standard delivery within the UK costs vary depending ont the size of order. Orders are sent out by  the best value courier available and should arrive 3-5 days from order.  You can specify a different address for delivery other than your home address when ordering, however you will need to verify your delivery addrss with PayPal first if this is your prefered method of payment.

All orders will require as signiture. If you are liable to be out, please give an alternative address for delivery or give alternative delivery instructions in the notes.

Express UK (mainland) Delivery The express delivery service is for mainland UK addresses only. Orders will be sent out on next day delivery and should be received within 2 working days as long as the order is received before 12 am. If you need faster delivery then please contact us and we do do our very best to help. For Highlands and Islands delivery charges can differ, please phone to confirm delivery details for Highland and Islands.

DELIVERY (INTERNATIONAL & Outside Mainland UK)
Unfortunately we only deliver within the UK at the moment. For Highlands and Islands delivery charges can differ, please phone to confirm delivery details for Highland and Islands.

ANTIFOUL & PAINT ORDERS
Please note that we can only send liquids, antifoul & paint products within mainland UK.

Privacy & Security

Jones Boat Chandlery is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact us via the contact page.

Cookies

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. For information on how to enable cookies on your computer please click here.
For further information on how we use cookies on this site and the e-privacy-directive then please click here.

Returns & Replacements

We offer a 100% satisfaction, 14 day, no quibble guarantee. If you are not satisfied with your goods for any reason then please contact us on 01480 718040 within 48 hours of receipt to notify us that you will be returning you goods for refund.  Please note, we do not refund postage and you will be responsible for  the cost of return postage unless we agree with you otherwise. Goods  must be returned to us within 14 days of receipt, in their original, unused condition and with packaging intact where applicable. Please note  we are unable to refund goods which have been used unless the manufacturer confirms that the product is defective and the defective goods returned within the terms and conditions of the manufacturers warranty.

PRICE MATCH: Payment, Pricing & Promotions

All of our prices are regularly checked and ammended to ensure that we can always offer you the most competitive prices. If you see any cheaper prices elsewhere then please contact us by the contact page and we will do our very best to match any price you may find online.

Updating Account Information

All account details and delivery addresses can be updated in your account panel. You must me logged in in order to make any changes to your account.